Orders & Cancellation

At Jyoti Products, we strive to provide a seamless experience for ordering, delivery, and cancellations. Please read the following carefully to understand our policies.

1) Placing an Order

• All orders must be placed through jyotiproducts.com.
• Customers are responsible for providing accurate shipping information, including address, phone number, and contact details.
• Once an order is placed, you will receive a confirmation email with order details and expected delivery timeline.
• Please review your order carefully; changes cannot be guaranteed once confirmed.

2) Delivery of Orders

• Orders will be delivered only to the address provided at the time of purchase. Delivery cannot be redirected.
• Jyoti Products will attempt delivery once. If you are unavailable or fail to authorize someone to receive the order, the package will be returned to us.
• Customers can arrange a second delivery attempt by contacting +91-63571-19999 | +91-90540-33666.
• Orders may be considered executed in the following cases:
  • Incorrect or untraceable address
  • Recipient not available or premises locked
  • Wrong phone number or unreachable contact
  • Recipient refuses delivery
  • Delivery accepted by someone authorized by the customer

3) Cancellation Policy

• We do not accept cancellations once an order has been placed. Since our products fall under the consumable category, order processing begins immediately to ensure timely delivery.
  
• If you have made an error while placing your order, please contact us within 1 hour of purchase. While cancellations are not possible, we’ll do our best to assist you with alternate solutions wherever feasible.
  • Email: info@jyotiproducts.com
  • WhatsApp / Phone: +91-63571-19999 | +91-90540-33666

Note