At Jyoti Products, we ensure every product reaches you in perfect condition. Please read our policy carefully to understand how replacements and refunds work.
1) Replacement Requests
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Time Frame: You must place a replacement request within 48 hours of delivery.
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Photo & Video Requirement: Include clear photos and unboxing videos showing the damaged, incorrect, or spoiled product.
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Eligibility: Replacements are accepted only for:
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Products damaged or spoiled during transit
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Products received in tampered or damaged packaging
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Wrong products delivered
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Expired products delivered
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Product(s) with physical damage
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Incomplete orders or missing items
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Packages marked as delivered but item(s) not received
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After reviewing your request and photos, we will investigate the issue. If approved, a replacement of the same product will be arranged.
2) Refunds
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Refunds are only issued if a replacement cannot be provided due to stock unavailability.
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Refunds will be credited to the original mode of payment (debit/credit card, bank, wallet, etc.) within 5–7 business days after approval.
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If the refund is delayed, please contact your bank or card provider first. If the issue persists, reach out to us.
3) When Replacements/Refunds Are Not Accepted
We cannot process requests if:
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The product has been opened, altered, or used
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Original packaging, mono cartons, labels, or price tags are missing
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Free gifts, accessories, or bundled items are missing
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The request is made after 48 hours of delivery
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The product is not damaged, incorrect, or expired
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The product has altered or missing serial numbers
4) Important Notes
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Replacements can only be requested for the same product delivered in a damaged, incorrect, or tampered condition.
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Exchanges for different products are not allowed.
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Requests are applicable only for orders placed on paatvavignan.in.
5) Contact Us
For any questions or assistance with your order, please reach out to us:
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Email: info@jyotiproducts.com
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WhatsApp / Phone: +91-63571-19999 | +91-90540-33666.
